The questions parents usually ask first

Yes. The first lesson runs at the normal hourly rate, with no further commitment. If either side feels it isn't a fit, simply let us know. We would rather have you walk away after one lesson than committed to a service you don't believe in.

The first 10-15 minutes of the session is spent understanding where the student is. Light diagnostic work, a few past-paper questions, and a conversation with the parent at the start or end. By the end you should have a clear picture of how we teach, and we should have a clear picture of where to start.

Usually within a week. After your enquiry, we will reply within 12 hours. Alternatively, we can either get on a 10-minute call or chat through WhatsApp, and we book the first lesson at a time that works for the family.

Yes, that is exactly what the trial lesson is for. There is no pressure to continue afterwards.

Lessons are typically 1.5 hours long for P1-P5 and Sec1-3 students. 2 hours long for P6, Sec4-5 and JC students. Younger primary students sometimes do 60-minute sessions. We agree on a length that fits the level and the student's stamina.

Once a week is the most common arrangement. In the run-up to major exams (PSLE, prelims, O-Level, A-Level) some families increase to twice a week. The discount for two-or-more weekly lessons applies in those cases.

For school subjects, having the school textbook, notes, and any past papers helps us follow what your child is being taught. We bring additional practice and explainer notes of our own, included in the rate.

Yes, and the load is dependent on the student's pace and commitments. Usually a focused set targeting whatever we worked on that lesson. The aim is consolidation, not extra hours of grind.

Yes. If your child gets stuck on a homework question, they can WhatsApp us a photo. We will point them in the right direction. No extra charge for short between-lesson help.

Absolutely, should your child have Chinese lessons with Zekun for example and they have a one-off math problem, they are more than welcome to drop Allen a text! No extra charges.

While we do not have any travel surcharges, for now our home tutoring services only extent to the West, North and Central regions of Singapore (Sorry Easties!). We will extend our services as we grow. For now, lessons for our students living outside of these regions are conducted online, with some living in Malaysia in the past years.

Absolutely. About a fourth of our students prefer online, especially during exam weeks or when family schedules are tight. Online and home lessons are charged at the same rate.

Zoom with a writing tablet. We share a digital whiteboard so the student sees our working in real time, and they can write back on the same surface. Files and worksheets are emailed beforehand and we will create a folder on google drive to share the resources with you. After the first lesson, most students forget it isn't in-person.

Yes. Some families prefer this, especially for older students. We can meet at a quiet library, a café, or a study room. The student is responsible for booking the space if it requires a reservation.

You will get a short note after most lessons covering what we did, what is improving, and what is still shaky. Before major school exams, we send a longer summary with topics to revise.

Beyond the notes, the most honest signal is the student's school exam results. We will discuss them openly, including the ones that disappoint.

We will tell you. Plainly, and with a plan. Sometimes the issue is a missing prerequisite from years earlier. Sometimes it's that the student is not putting in the work between lessons. Sometimes it's us. We name the cause and adjust.

Both. Younger students usually have parents in the loop for everything. Older students, especially from Junior College onwards, do better when they own the relationship with us directly. We will always keep parents informed on the big picture.

Each qualifying condition takes $20 or $30 off your monthly bill, per student. So a family with two children doing one subject each saves $40 in total. Combine conditions and the savings stack, capped at $70 per student per month.

Lessons are billed at the end of each calendar month for what was actually delivered. Bank transfer or PayNow. An itemised invoice covering each lesson is sent.

Anything cancelled more than 4 hours before the lesson is free. For lessons cancelled less than 4 hours, the full rate will apply. Family emergencies and illness are handled case by case, with reasonable flexibility on both sides.

None. You pay only for the lessons we actually run.

Yes, our discounts are applied to your overall tuition package, regardless of which tutor is conducting the lessons.

Short-term arrangements are fine. Plenty of families come to me four to six weeks before a major exam for focused revision. We will be honest about what we can realistically cover in that window, and where the student should focus their independent study.

Yes. In the run-up to major exams, lessons shift heavily to timed practice and review. We work on pacing, paper strategy, and the small habits (working clearly shown, method marks claimed) that turn your child's B to an A.

It depends. With more than 8 weeks, yes, with a clear plan. If it is less than 4 weeks, we will consider it only if we genuinely think we can move the needle. We will say no rather than take money for a result we don't think we can deliver.